Return Policy
You may return any item for any reason within 60 days of
receipt unless otherwise noted on the product page (e.g., custom made items
are made to order and are not returnable). Items received with shipping
damage must be reported to us within five business days. All items
must be in "off-the-shelf and in-the-original-box" condition (this includes
all original packaging) unless damaged in shipping (see below). Items that
have been installed, drilled, bent, scratched, or otherwise damaged are no
longer in salable condition and are not eligible for return. Apparel that
has been worn is no longer in salable condition and cannot be returned.
To return an item, you must fill out the Return Request
on-line form available on our web site under the
Return Requests link located at the bottom of this page. . Returns
requested via phone or normal email will not be accepted. Approved
returns will receive a Return Goods Authorization Number (RGA) with detail
instructions. This step is very important! Our distributors receive
thousands of packages every week. Without the valid RGA identifying it,
your package becomes the "needle in the haystack". As such,
unapproved returns or returns received without a valid RGA will void your
return rights.
Additional charges or credits may be applied to your
credit card as follows:
- If you are returning your item due to
shipping damage or our error and you are requesting an even
dollar replacement, no additional charges or credits will be applied to
your credit card. As security, we will hold a pre-authorization on your
credit card for the amount of the replacement until we receive the item(s)
and they have been inspected. Note: A pre-authorization is not a charge,
it only gives us the right to charge. Items received in non-saleable
condition (e.g., parts or packaging are missing, etc.) may be subject to
additional restocking fees or denied.
- If you are returning your item due to
shipping damage or our error and you are not requesting an even
dollar replacement, your credit card will be refunded the original
purchase price once we receive the item(s) back from you and they have
been inspected. Items received in non-saleable condition (e.g., parts or
packaging are missing, etc.) may be subject to additional restocking fees
or denied.
- If you are returning your item due to a
change of mind or you ordered a part by error, your credit card will
be refunded the original purchase price less the cost of original and
return shipping and other fees charged by the distributor. The refund will
be issued once we have received the item(s) back from you and they have
been inspected. Items received in non-saleable condition (e.g., parts or
packaging are missing, etc.) may be subject to additional restocking fees
or denied. If you would like to reorder this or another item, please
follow the normal order procedures.
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