Return Request

  If you intend to return any item for any reason you must complete this request.  Failure to do so will void your right to return the item.  Remember, you have 60 days from the date the item was delivered to you to file this request*.

This is necessary for:

• Identification of your returned package.  Our distributors receive thousands of packages every week.  Without the proper RGA number (Return Goods Authorization) identifying it, your package becomes the proverbial "needle in the haystack".  
• Getting your package to the right distributor.  We use various sources to get your order to you fast.  Returned items must be sent back to the original shipper.  Shipping a return to our P.O. Box or another inappropriate destination, will significantly delay the processing of your return and may result in additional fees or the loss of your package.  We are not responsible for lost packages sent to these improper addresses.
• Avoiding lost returns.  Without a proper RGA number and Shipping Tracking number, your package can easily get lost.  Without these numbers, identifying a lost package is almost impossible.  If we cannot find your package, we cannot process your return.
• Receiving credit or avoiding an additional charge.  Without proof of delivery, we cannot issue credit.  In addition, if you requested a reship, without proof of delivery of the returned item, we must charge you for the cost of the reshipment.